Top 4 Secrets to Field Service Success
Driving Continuous Improvements To Increase Field Workforce Productivity
Wednesday, January 30, 2008
10am-11am Central
This web seminar was designed to provide strategic value to field service clients by demonstrating how a systematic approach to enterprise technology can be used to drive continuous improvement, workforce productivity, and customer satisfaction.
Participants heard from Greg Lush, a 20-year veteran of the service industry and current CIO of The Linc Group, an innovative provider of comprehensive facility performance services with 100,000 customers and 3,400 employees. Mr. Lush shared insights and best practices on how to take a systematic approach to your enterprise IT challenges from concept to reality including: establishing the foundation, streamlining business processes, implementing enterprise applications such as work order management and field and office based tools, and training.
Participants Learned:
• How to establish a foundation for 360-degree service management.
• Tricks & traps of business process re-engineering and workflow charting.
• Critical success factors for wireless field service automation.
• How to create a culture for service quality and improvement.
• Service Management training logic and approaches.
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Attendee Giveaway!
Attendees received a free white paper titled “Integrating People, Information, and Resources to Empower Field Services Organizations.”
Presenter:
 Greg Lush has more than 20 years in the field service industry and has spent his career building service and training organizations to help customers gain the benefit of the products they have invested in. Currently, he is Vice President and CIO of The Linc Group where he is responsible for the organization's information technology, safety, quality, and training.
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